Product Terms and Conditions

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WEBSITE TERMS AND CONDITIONS OF SALE

These are the Terms and Conditions of Rushing River Design on our website located at www.rushingriverdesign.com, which is owned and operated by us (Website). These Terms and Conditions also incorporate our Terms of Use, Disclaimer and Privacy Policy, all of which can be found on this site.

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Please read these conditions carefully, as they apply to all transactions between us and can only be waived or varied in writing signed by Rushing River Design. When purchasing you’re indicating to us that you’ve read, understood and agreed to these conditions. If you have any questions or concerns about this site, please let us know.

 

PAYMENT

You agree to pay us the purchase price listed on the Website. You acknowledge and agree that your payment in full in cleared funds (including any postage fees, discussed below) is a condition of this agreement, any breach of which will entitle us to terminate this agreement immediately. If a request for payment is returned or denied by your financial institution or is unpaid by you for any other reason, then you’ll be liable for any associated costs incurred by us, including banking fees and charges. We may also immediately stop delivery of any goods unpaid for unless and until we receive your payment in full.

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If you fail to pay us for an order, or if an insolvency event occurs in relation to you, we may suspend delivery of an order, require payment in a particular form or terminate this agreement.

We currently accept payments by PayPal and credit card.

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In making a payment, you warrant to us that you’ve read and agreed to the terms of any third party payment got PayPal or credit provider, which are available on their respective websites. You understand that these services are provided by third parties, and are made available to you on our Website for convenience only. We’re not responsible for any issues, loss or damage arising out of those facilities. If you have an issue with a third party provider on our Website, please contact them directly. 

 

POSTAGE AND SHIPPING

We use shipping service providers to help us get our products to you.  You agree to pay to us postage fees as calculated at checkout.  We will notify you the postage cost.  If there’s an error in the calculation of your postage costs, we’ll contact you before processing your order to discuss options (such as paying any additional costs or modifying your order).

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Our shipping service providers may change their fees from time to time, and so you acknowledge and agree that we can vary the postage fees applicable to orders at any time on notice, and that such notice is given by posting the updated postage fees on the Website. 

 

PRODUCT DELIVERY

We process all orders within 1-5 business days of receipt of payment. Once an order is processed, we’ll do our best to dispatch orders on the same business day or the next business day.

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We ask for your patience as this handling period may vary, for example, if we have a high volume of orders. You acknowledge that we’re not liable for any delay in dispatch of your order.

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DELIVERY ADDRESS

It’s your responsibility to make sure that your postal address details are correct- we won’t be responsible for any incorrect or failed delivery if you don’t supply current, accurate postal address details. If your order is undelivered due to your error and returned to us, we reserve the right to require you to pay further postage fees or terminate this agreement and issue a refund in accordance with this agreement. 

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LOST ORDERS

When we ship your order, we will give you a tracking code for you to track the progress of your order.

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If you’re concerned that your order has been lost or misdelivered, we ask that you contact us as soon as possible, so that we can investigate. You understand that while we’ll investigate your missing order, we make no representations as to responsibility or liability for any lost or misdelivered order. In the event of items lost or damaged in transit, you acknowledge that our liability is limited to the amount of any compensation we are able to recover from the delivery service provider, less our reasonable costs of investigating and applying for any compensation, unless otherwise required by law. 

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You must sign for your delivery, unless you’ve given authority to leave unattended. If you’ve authorized us to leave your order unattended at that address, the order will be taken to have been delivered on leaving the order at the address. If you ask us to deliver to an address and you’re not there, but someone else at the address signs for the parcel, the order will be taken to have been delivered on leaving the order with that person. 

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If we accept a return of any goods, risk in those goods will revert to us on our confirmation of receipt of the returned goods. We recommend you insure goods you return to us against loss or damage in transit.

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REFUND PROCEDURE

If your goods are damaged or defective in any way on delivery, please contact us at www.rushingriverdesign.com as soon as possible to arrange a suitable remedy, such as return, exchange or refund.

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DISPUTE RESOLUTION

If a dispute arises out of these conditions or if you are unhappy with your product for any reason, we ask that you contact us in the first instance and we will do our best to resolve the issue to our mutual satisfaction quickly, cheaply and efficiently. If we’re not able to resolve it within thirty (30) days, we’ll go to mediation to try to resolve. 

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TERMINATION

We may terminate this agreement at any time on notice to you. All disclaimers and limitations of liability will survive termination. On giving such notice, we’ll refund any amounts paid by you in respect of undelivered goods.

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SATISFACTION

Love this product or your money back guarantee, applies to all orders made through our website. The guarantee is valid for 30 days after the point of the orders arrival. Either receive a full refund or exchange it for another product of equal or lesser value. The customer is to cover the cost of return shipping and is to contact www.rushingriverdesign.com to receive instructions of how to do so.